Global Customer Success

bat365 Cloud offers new feature releases every six months and monthly, easy-to-consume service updates. We have built best-in-class tooling to enable smooth customer operation and consumption of updates and new capabilities. Early visibility of release information with bi-annual roadmaps enables customers to make necessary changes and adoption before enablement happens via the software. This gives your teams time to think about how to get the most out of new features.

• bat365 Lifecycle Experience Portal is designed to deliver an experience associated with your preferred residency option. Whether you are taking bat365 Cloud software in our cloud, or have selected a different method of residency, we put you in control. The bat365 Lifecycle Experience Portal empowers you to visualize and manage your implementation and maintenance decisions in an accelerated way.


• bat365 Cloud Build Place enables smooth operation and consumption of bat365 Cloud capabilities. Accessible from your Lifecycle Experience Portal, it enables you to access innovation quickly and follow an evergreen strategy. It’s the fundamental building block of our lifecycle application management; a service where customers, partners and bat365 can come together to customize, build and deploy the customer solution.


• bat365 Use Place is the operational production environment for User Acceptance Testing and configuration testing. bat365 Cloud brings semi-annual feature releases with new capabilities, along with monthly service patches delivered via automated Build Place and Use Place updates.

Fully capitalize on the business value of our solutions through bat365 Academy, with comprehensive training programs, enablement and certification.